Shipping and Returns

We use Parcelforce Standard 2-3 days delivery service for our UK deliveries.

Cost per order - £3.20

Cost per order on a subscription - free

Delivery Delays

If you have not received your goods within 7 working days of placing an order, please contact us at info@susauce.co.uk.

Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@susauce.co.uk. If your return is accepted, we’ll send you a return postal bag & label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

International Orders

Unfortunately, we are only able to send our products to customers who are based in the UK right now. However if you’re somewhere else, and think we should be too, please let us know. If you’re someone who can make us be somewhere else (ie. an importer or distributor), and would like to get in touch - please email us at info@susauce.co.uk.